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Programs Overview SupportEdge
Premium 		SupportEdge
Government 		SupportEdge
Standard 		e-Support
SupportEdge Premium Support

Key Points:
  • Enjoy priority response for your support cases
  • Get on-site help from NetApp experts
  • Industry leading electronic support tools
  • Sophisticated 24x7 proactive monitoring and alerts
  • Configure and operate based on real-world assessments and best practices
  • Award-winning online knowledge services

Our NetApp expert on-site resources and innovative remote capabilities provide comprehensive proactive and reactive support for your enterprise or data center.

Your enterprise data is vital to your success—so reacting to problems isn't enough. You need to identify issues before they become problems, and fix them fast. SupportEdge Premium is designed for you.

We combine expert on-site resources with award-winning online tools. You get sophisticated monitoring and diagnostics and hands-on support when the need arises.

With Premium Support you get regular reviews and assessments of your storage infrastructure. Plus, we provide physical inspections of your systems to make sure everything is connected right and working well.

The NetApp Remote Support Diagnostics Tool enables great support night or day. This new technology will reduce IT overhead and cut resolution times in half during support events.

You also get our Premium AutoSupport, with reports, warnings, logs, and configuration information—viewable from enterprise level to drill-down detail in an interactive graphic interface.

Learn more about SupportEdge Premium support service by exploring the related information on this page.